Privacy Policy
1. About Us
“We”, “us” or “our” refers to:
Tuition Academy Medway (Rochester) Limited
(Company Number: 08222017)
Trading as Tuition Academy Medway
Registered office:
Unit 7B Centre Court
Sir Thomas Longley Road
Medway City Estate
Rochester
Kent
England
ME2 4BQ
We are the data controller responsible for your personal data.
2. About This Privacy Policy
This policy explains how we collect, use and protect your personal data when you:
- Use our website
- Enquire about or use our services
- Receive email or SMS communications from us
We are committed to handling your data in line with UK data protection law.
3. What Personal Information We Collect
Information You Provide
- Name
- Email address
- Telephone number
- Address
- Information about your child (where relevant)
- Enquiry and correspondence details
- Payment information
Payments are handled by third-party providers. We do not store full payment card details.
Communications
We may keep records of:
- Emails
- Telephone calls
- SMS messages
- Other interactions
Cookies and Website Usage
We collect limited technical data when you use our website, including:
- IP address
- Browser type
- Pages visited
- Time spent on pages
We use cookies to:
- Ensure the website functions properly
- Understand how visitors use our site
- Improve performance and user experience
Cookies may include:
- Essential cookies – required for the website to work
- Analytics cookies – help us improve our website
Where required, we will ask for your consent before placing non-essential cookies.
You can control cookies through your browser settings.
4. How We Use Your Personal Information
We use your data to:
- Provide tuition services
- Respond to enquiries
- Send service-related communications
- Send marketing communications (where permitted)
- Improve our website and services
- Manage payments and accounts
- Meet legal obligations
- Prevent fraud or misuse
5. Legal Basis for Processing
We rely on the following legal bases:
- Consent – for email and SMS marketing
- Contract – to deliver services
- Legitimate interests – to run and improve our business
- Legal obligation – to comply with the law
You can withdraw consent at any time.
6. How We Share Your Personal Information
We may share data with:
- Service providers (e.g. email platforms such as Mailchimp)
- Payment processors
- IT providers
- Professional advisers
We ensure appropriate safeguards are in place.
We may also share data where required by law.
7. Marketing (Email and SMS)
We may send marketing by email and SMS where:
- You have given consent; or
- You are an existing customer and the marketing relates to similar services
You can opt out at any time by:
- Clicking “unsubscribe” in emails
- Replying STOP to SMS
- Emailing: medway@tuitionacademy.co.uk
We do not sell your data.
8. Data Retention
We retain personal data only as long as necessary.
As a general rule:
- Customer and financial records: up to 6 years (for legal and tax purposes)
- Enquiries (not converted): up to 12 months
- Marketing data: until you withdraw consent or after 2 years of inactivity
We may retain data longer where required by law or for legal claims.
9. International Transfers
Some providers may process data outside the UK.
Where this happens, we ensure appropriate safeguards are in place, such as:
- UK adequacy decisions
- Standard contractual clauses
10. Your Data Protection Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent
You can also complain to the UK regulator, the Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO)
11. Children’s Data
As a tuition provider, we may process personal data relating to children.
- We only collect children’s data where necessary to provide our services.
- This information is usually provided by a parent or guardian.
- We do not knowingly collect data directly from children without appropriate consent.
We take extra care to protect children’s personal data and ensure it is handled securely and appropriately.
12. Changes to This Privacy Policy
We may update this policy from time to time.
The latest version will always be available on our website.
13. Contact Us
Tuition Academy Medway (Rochester) Limited
Unit 7B Centre Court
Sir Thomas Longley Road
Medway City Estate
Rochester
Kent
ME2 4BQ
Email: medway@tuitionacademy.co.uk
